Refund and Returns Policy
Jo's Organic
We stand behind the quality of our herbal hair oil and skincare products at Jo’s Organic. If you’re not completely satisfied, here’s how we handle refunds and returns:
1. Eligibility for Returns:
Products must be unopened, unused, and in their original packaging to be eligible for a return. Return requests must be made within 30 days of receiving your order.
2. Return Process:
To initiate a return, contact our customer service at [contact email] with your order number and reason for return. Once approved, you will receive instructions on where to send your return.
3. Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
4. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, email us at [contact email] for further instructions.
5. Non-Returnable Items:
Due to the nature of skincare and hygiene products, we cannot accept returns on opened items unless they are defective. Sale items are also non-refundable.
6. Shipping Costs:
Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
For more information or any queries, please contact us at josorganic1@gmail.com.
Refund and Returns Policy
At Jo’s Organic, we are committed to ensuring that our customers are fully satisfied with their purchases. If you are not completely happy with your order, please review our policy below.
- Refund Eligibility
- You have 30 days from the date of receipt to return an item.
- To qualify for a return, the item must be unused and in the same condition as when you received it.
- The item must be returned in its original packaging.
- A receipt or proof of purchase must be provided.
- Refund Process
- Once your returned item is received and inspected, we will notify you of the status of your refund.
- If your return is approved, a refund will be processed using your original method of payment.
- The credit will be applied within a few business days, subject to your card issuer’s policies.
- Refund Timeframe
Approved refunds will be processed within 7-10 business days to the original payment method.
Non-refundable Items
Please note that sale items and gift cards are not eligible for refunds.
- Non-refundable Items
- Please note that sale items and gift cards are not eligible for refunds.
- Shipping
- Customers are responsible for paying their own return shipping costs. Shipping fees are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Customer Service