Shipping & Returns
Jo's Organic
Shipping & Returns
At Jo’s Organic, we are committed to delivering your orders promptly and ensuring a smooth shopping experience.
1. Shipping:
We offer shipping within [Your Country] and internationally. Orders are processed within 1-3 business days. Estimated delivery times vary based on your location:
- Domestic: 3-7 business days
- International: 7-14 business days
Shipping fees are calculated at checkout based on your location and the weight of your order. Tracking information will be provided once your order has been shipped.
2. Delayed or Lost Shipments:
If your shipment is delayed or lost, please contact us immediately at [contact email] so we can assist with tracking your package or filing a claim with the carrier.
3. Returns Policy:
If you are not satisfied with your purchase, you may return unopened and unused products within 30 days of receipt for a refund or exchange. To initiate a return, please email us at [contact email] with your order details.
4. Return Shipping:
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service, as we cannot be held responsible for items lost during return transit.
Shipping & Returns
At Potent O’ Herbs, we are committed to ensuring that your order reaches you in perfect condition and on time. We offer various shipping options to cater to your needs:
- Shipping Policy
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a notification once your order has been shipped.
- Shipping Methods: We provide standard, expedited, and express shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.
- Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited and express options offer faster delivery.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor its progress.
- International Shipping
We currently offer international shipping to select countries. Please contact our customer service for details on international shipping rates and delivery times.
- Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy:
- Return Eligibility: Products can be returned within 30 days of receipt, provided they are unused, unopened, and in their original packaging. Certain items, such as perishable goods, are non-returnable.
- Return Process: To initiate a return, please contact our customer service team to receive a Return Authorization Number and instructions. Returns must be sent to our designated return address.
- Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds are typically issued to the original payment method within 5-7 business days.
- Exchanges: If you wish to exchange a product, please follow the return process and place a new order for the desired item. We will assist with the exchange process to ensure a smooth transition.
- Customer Service